Due to the current Covid-19 situation, any returns will be quarantined for 3 days after receiving them here at HV HQ for safety before we can inspect them, and so refunds or exchanges will be delayed slightly to allow for this process to happen. Thank you for being patient and understanding.
Please be aware that you are buying vintage clothing, meaning that each piece has been worn numerous times before, and that it is often older than you (sometimes older than your Gran!) but I try to make it as close to perfect as I can.
You may well be buying stylish clothes, but you are also buying a piece of history!
From FAQ: What condition will my vintage be in?
We restore our vintage so that it can re-live its glory days however, like most things that are over a certain age, it can show wear from the fun it has had. We love the fact that vintage has its own back story, and that it is never perfect. We will do our best to show any marks or faults in pictures and describe them fully, but please be understanding of their past lives, their age and condition. All our items are of a high wearable standard and quality, and we will state any imperfections, but please be aware that there may be a small mark that escapes our beady eyes on a very rare occasion.
Please read all terms fully before ordering with Honeykins Vintage.
EU law classes second hand goods as the item being in a satisfactory state for sale and that some damage is seen as fair wear and tear i.e; the item will not be as perfect as a new item. We will describe faults in our description and often, if an item has a fault, it will be priced with this in mind.
We will not accept refunds on any goods due to hygiene reasons (e,g; pierced earrings, swimwear, intimate underwear, make up) or if an item has been personalised for you (adapted/taken in), or on gift cards/vouchers, or sale items.
We also will not accept refunds on items that you have inspected in person but bought online, or if you see the item online but pay in person. This also includes if you send someone on your behalf to pay for that item.
In line with UK and EU law, you have a 7 day 'cooling off' period and 14 days from date when the item is delivered to you to cancel the order, or decide to return it. Anything after this is outside of the returns period and we will not agree to a return. We require you to post the item back to us immediately after a refund is agreed and it must be unused and in the same condition that it you received it.
To ask for a refund please email us as soon as possible on email@example.com stating your name and information, your order number, item description and reason for returning. Please do not return without informing us first as we may not accept the return. If the item you wish to return was a gift to you, the same time period applies, and we require the person that purchased it to contact us.
Please return the item with all original tags and packaging, unworn and safely packaged, and including your order information. If the item is not in the same condition that it was when we sent it to you, we reserve the right to deny you a full refund. Please note that we take full photographs of pieces before sending them out.
Please be aware that you are responsible for paying the return postage, and if you do not obtain proof of postage to our postcode and the item gets lost or damaged in transit, we will not be able to process a refund to you. We do advise that you use a Signed For service to cover yourself in the eventuality that the item is lost/damaged. We will require any tracking information once the parcel has been sent.
We will inform you when the item has been received, and will process your refund within 14 days of receiving the item, once we have checked the order. We will also inform you if we agree to refund you, or if this has been rejected which can be for any of the reasons mentioned here. We will not refund you if the item has been worn, damaged while trying on, has any smells, if our tags have been removed and is not within our original packaging. All of our items leave us in tip top condition smelling freshly laundered, so we advise you to try on your items as soon as possible in a smoke/smell/pet free environment, without make up/deodorant that could stain the fabric and without jewellery that can snag delicate fabric and trims. If you wish to return we advise you to parcel up your item immediately to keep damage to a minimum.
Your refund will be only for the item amount, we do not refund outgoing and incoming postage or any taxes/customs if you have changed your mind. The only time we will refund postage is if the item is faulty ie: there is a fault not deemed wear and tear that we have not disclosed on the item description. We will not refund an item that has described faults in the description that you have failed to note when purchasing, so we do advise you to read the product page fully.
If you are returning an item from a country outside the UK, please ensure that you mark the parcel as 'returned goods' on the customs label so that a charge is not incurred, and please pay the correct postage. If a charge is incurred with customs or incorrect postage on return then we will deduct this from your refund.
We will inform you once the refund has been processed (if applicable and if accepted) which will be credited to you only using the method in which you purchased it. Please be aware that there can be a delay with processing at banks, usually 2-10 working days (can vary per bank) so please get in touch with you bank to check on the progress. If there is a delay longer than they state, do please get in touch on firstname.lastname@example.org